What to Do If the App CrashesUpdated a month ago

If the FLEX app crashes while using your Data Plate:

Quick Fix

1. Close the app completely and restart it
2. Check your WiFi connection - make sure you're connected to the internet
3. Try your workout again

If the Problem Continues

1. Delete the FLEX app from your phone
2. Reinstall it from the App Store or Play Store
3. Log back into your account

Don't Worry About Your Data

As long as you had an internet connection during your session, all your training data is safely saved to your account and will be there when you log back in.

Let Us Know

If crashes keep happening, please contact ANCORE support so we can help fix the issue and log your feedback.

Good to Know: Your Data Plate stores recent workout data locally, so even if there's a temporary app issue, your training information is protected.